FAQ

Is there nickel in the jewelery you sell?
No. All our jewelery is nickel-free

Is the jewelery water resistant?
Yes. All our jewelery has a non-tarnish coating that protects against water and moisture and helps the jewelery retain a shiny surface over time. But remember that even waterproof jewelery can lose its beauty if you treat it directly incorrectly.

What materials are used for to make the jewelry?
The jewelery you will find at Mea Nani is made in a number of different materials. Personally, we love gold-plated jewelry (metal with a thin layer of gold) and stainless steel jewelry.

Some of the jewelery we sell is plated with 18k gold. But most of the jewelery you find at Mea Nani Jewelery is plated with 14k gold. The thin layer of gold applied to the top of the metal is 2.5 microns thick and consists of 14k gold yellow gold, white gold or rose gold. This layer is also applied over stainless steel jewelry, and the color of this jewelry is determined by the color of the gold coating. The stainless steel jewelery is made of 304 or 316L steel.

What types of jewelry should I choose?
It's entirely up to you. The main difference between our gold-plated jewelery and the stainless steel jewelery is the material underneath the coating. Stainless steel jewelry does not fade or oxidize. There is always some chance of this happening with gold plated jewellery, but primarily this depends on how you treat it.

Can I continue to wear my jewelery while playing sports or sleeping?
Although the jewelery we sell is of good quality to be able to last a long time, we still advise our customers not to wear our jewelery while showering or sleeping. Hard use over time (e.g. when the jewelery is worn during weight training etc.) can also contribute to the yellow coating wearing away and the jewelery discolouring as the underlying material shines through.

Do I need an account to order?
No accounts are required to order from MEA NANI JEWELERY.
You just put the items in the shopping cart and buy by clicking on the payment button.

Can I shop against an invoice?
Yes. You can shop from MEA NANI JEWELERY's website through the use of Klarna's payment solution, which allows you to postpone and/or split your payment.

Which countries do you ship to?
At the moment, only customers residing within mainland Norway can order goods from MEA NANI JEWELERY.

How long will it take to receive my order?
Orders received before 16.00 will be processed within 24 hours, or the following working day. Delivery usually takes place within 2-4 days after sending the package. For parcels to the north of Norway, one day's extra delivery time must be assumed.

How can I track my order?
When you place your order, you will receive a confirmation email. When the order has been shipped you will receive an email with a tracking number. Please check your spam folder if you do not receive the email from us. You can also contact us at post@meanani.no if for some reason you do not receive your tracking number at all.

How much do I have to pay for shipping?
The alternative package with tracking delivered in a letterbox has a fixed price of NOK. NOK 49 for purchases over NOK. NOK 650, this option is free. For consignments that are to be delivered to a collection point, the shipping cost is NOK. NOK 79 You can choose to have your order delivered to your door. The fixed shipping price is then NOK 199. The driver will call you 30-60 minutes before delivery.

Can I change or cancel an item from my order?
If you have already placed an order and you need to make a change BEFORE it is sent, please contact kundeservice@meanani.no and we will help you. If the order has already been sent out from our warehouse, you unfortunately cannot cancel. However, you have a 14-day right of withdrawal according to the Norwegian Consumer Purchase Act. See information about this at the bottom of the website.

How can I exchange or return an item?
If you regret a purchase and want to return an item, you first contact us by e-mail: post@meanani.no or via logging into your customer account if you have created one. If the conditions for the right of withdrawal are met, you will be sent a return label from us which you can stick on your package.

The shipment is then delivered to Posten. When using the right of withdrawal, you must bear the return cost of NOK. NOK 49 This amount will be deducted from the total amount that will be refunded to you when we receive the shipment.

ATTENTION! The right of withdrawal does not apply to goods that cannot be sold again for hygienic reasons. Therefore, pay particular attention to the fact that the seal on the earrings cannot be broken if you are to be able to make use of the right of cancellation.

The same procedure as described above also applies if you prefer a different item. You return the package to us and place a new order in the online store.

See more detailed description here with regard to the procedure and what you must keep in mind when you want to return an item to us.

I received a free gift with a minimum purchase, can I keep it even if I use the right of withdrawal?
If a product that was part of a minimum purchase (NOK 850) is returned so that the minimum purchase value is no longer achieved, the gift product that came with the purchase must also be returned.

If the free gift is not returned, we reserve the right to deduct the full suggested retail price of the gift product from the amount to be refunded.

What do I do if I have received the wrong item or there are defects in the item I have received?
All goods are checked thoroughly before they are sent out from our warehouse. If you should still be unlucky and the reason you want to return is that there are errors or defects, you must not send the item back . Contact us at post@meanani.no and we will help you. You can read a bit more about the complaint procedure here .