FAQ

Is there nickel in the jewelery you sell?
No. All our jewelery is lead and nickel free

Is the jewelery water resistant?
Yes. All our jewelery has a non-tarnish coating that protects against water and moisture and helps the jewelery to retain its shiny glossy surface over time. But remember that even water-resistant jewelery can lose its beauty if you treat it directly incorrectly.

What materials are used for to make the jewelry?
The jewelery you will find at Mea Nani is made in a number of different materials. Personally, we love gold-plated jewelry and pure stainless steel jewelry.

The jewelery you find at Mea Nani Jewelery is coated with 14k gold or 18k gold. (yellow gold, white gold or rose gold) This layer is also applied over stainless steel jewellery, and the color of this jewelery is determined by the color of the gold coating. The stainless steel jewelery is made of 304 or 316L steel.

What types of jewelry should I choose?
It's entirely up to you. The main difference between our gold-plated jewelery and the stainless steel jewelery is the material underneath the coating. Pure stainless steel jewelery is robust, it does not fade or oxidize. There is always some chance of this happening with gold plated jewellery, but primarily this depends on how you treat it.

Can I continue to wear my jewelery while playing sports or sleeping?
Our jewelery is of good quality to be able to last a long time, and they withstand a shower or a swim well..Hard use over time (e.g. by using the jewelery during weight training or constantly being exposed to chlorinated water can contribute to the yellow coating wearing away and the jewelery discolored by the underlying material shining through.

Do I need an account to order?
No accounts are required to order from MEA NANI JEWELERY.
You just put the items in the shopping cart and buy by clicking on the payment button.

Can I shop against an invoice?
Yes. You can shop from MEA NANI JEWELERY's website through the use of Klarna's payment solution, which allows you to postpone and/or split your payment.

Which countries do you ship to?
At the moment, only customers residing within mainland Norway can order goods from MEA NANI JEWELERY.

How long will it take to receive my order?
Orders received before 16.00 will be processed within 24 hours (or the following working day if the order is received on a Saturday or Sunday). Delivery usually takes place within 2-4 days after sending the package. For parcels to the north of Norway, one day's extra delivery time must be expected.

How can I track my order?
When you place your order, you will receive a confirmation email. When the order has been shipped, you will receive a new email with a tracking number. Please check your spam folder if you do not receive the email from us. You can also contact us at post@meanani.no if for some reason you do not receive your tracking number at all.

How much do I have to pay for shipping?
We offer free delivery! (Package with tracking delivered in mailbox).

If you want your order delivered as a package with tracking to a collection point, the fixed price for this option is NOK 79.

You can also choose to have your package delivered to your door. Fixed price for this option is NOK. 199,-

Can I change or cancel an item from my order?
If you have already placed an order and you need to make a change BEFORE it is sent, please contact kundeservice@meanani.no and we will help you. If the order has already been sent out from our warehouse, you unfortunately cannot cancel. However, you have a 14-day right of withdrawal according to the Consumer Purchase Act. See information about this at the bottom of the website.

How can I exchange or return an item?
If you regret a purchase and want to return an item, you first contact us by e-mail: post@meanani.no. You can also start a return by logging into your customer account if you have created one.

If you have shopped with Klarna, you must also log in to your Klarna account and register that you want to return. Klarna will then freeze your invoice until your return has been processed by us. For refunds, Klarna handles refunds.

If the conditions for the right of withdrawal are met, you will be sent a return label from us which you can print and stick on your package.

The shipment is then delivered to Posten. When using the right of withdrawal, you must bear the return cost of NOK. NOK 49 This amount will be deducted from the total amount that will be refunded to you when we receive the shipment.

ATTENTION! The right of withdrawal does not apply to goods that cannot be sold again for hygienic reasons. Therefore, pay special attention to the fact that the seal on the earrings cannot be broken if you are to be able to make use of the right of cancellation.

Exchange of goods
The same procedure as described above also applies if you prefer a different product. You return the package to us and place a new order in the online store.

See more detailed description here with regard to the procedure and what you must keep in mind when you want to return an item to us.

I received a free gift from Mea Nani Jewelery along with my order. Can I keep this even if I return the goods I have purchased?
No. If you regret your purchase and choose to return, you must also return any gift products that came with the shipment. If you do not return the gift product, we reserve the right to deduct the recommended price for this product from the amount returned to you.

What do I do if I have received the wrong item or there are defects in the item I have received?
All goods are checked thoroughly before they are sent out from our warehouse. If you should still be unlucky and the reason you want to return is that there are errors or defects, you must not send the item back . Contact us at post@meanani.no and we will help you. You can read a bit more about the complaint procedure here .

Didn't find an answer to your question here? Send us an e-mail at post@meanani.no or via customer chat, and we will help you.